30-Day Money Back Guarantee

We stand behind the quality of Digital Shield completely. If you are not satisfied with our digital protection services for any reason, we offer a straightforward and hassle-free refund policy.

Our Commitment to You

We are confident in the quality and effectiveness of Digital Shield. That is why we offer one of the most straightforward refund policies in the industry. We want you to try our service completely risk-free. If for any reason you are not 100% satisfied, we will refund your purchase — period.

Eligibility for a Full Refund

You are eligible for a full refund of your subscription price if:

• You request the refund within thirty (30) days of your initial purchase date.
• This is your first time purchasing a Digital Shield subscription under your name and email address.
• Your account has not been terminated due to a violation of our Terms & Conditions.
• The refund request is made directly by the account holder (or their authorized representative).

Renewal Refunds

For automatic annual subscription renewals, we will gladly process a full refund if your request is made within fourteen (14) calendar days of the renewal charge being processed. We send a renewal reminder email no less than 30 days prior to any annual renewal charge, giving you ample time to cancel before being billed.

Non-Refundable Situations

The following are not eligible for refunds:

• Refund requests made more than 30 days after the initial purchase (or 14 days after a renewal charge).
• Accounts that have been suspended or terminated for violations of our Terms & Conditions.
• Requests for partial refunds on active subscription periods beyond the guarantee window.
• Additional paid add-on services or features purchased separately, unless specified otherwise at the time of purchase.

How to Request a Refund

To ensure a prompt and secure refund process, please contact our billing department directly by phone. Our USA-based team will verify your account and process your refund immediately — no lengthy forms, no wait times, no hassle.

We ask that you have your account email address and purchase confirmation number ready when you call to help us locate your account quickly.

Refund Processing Time

Once your refund is approved, processing typically takes 3–7 business days to appear on your original payment method, depending on your bank or credit card provider. We will send you a confirmation email once the refund has been initiated from our end.

Cancellation After Refund

Upon issuing a refund, your Digital Shield subscription and all associated device licenses will be deactivated immediately. You will no longer have access to the real-time protection, cloud backup, or any other subscription-based features. We recommend uninstalling the software from your devices after cancellation.